Frequently Asked Questions
1. What is USDC?
A digital asset (specifically a stablecoin) that represents 1 USD, 1 USDC is equal to 1 USD. This stablecoin is minted by a company called Circle.
2. What is USDT?
A digital asset (specifically a stablecoin) that represents 1 USD, 1 USDT is equal to 1 USD. This stablecoin is minted by a company called Tether.
3. Do you have a Physical Office?
Not at this time. Currently, we operate online via this website & Whatsapp.
4. Do you facilitate Cash transactions?
Yes. We allow our members to pay in cash for transactions under $5000 TTD via PayWise Locations nationwide.
5. What happens if I send the wrong Digital Asset information?
If you confirm any wrong information, it will result in a loss of the digital asset with no options for recovery due to the nature of Web3 and Digital Assets.
6. What is wallet address?
A wallet address is a unique series of numbers and/or letters that acts like a real wallet or bank account and is used to store Digital Assets.
7. How to get a wallet address?
A wallet address can be obtained through several methods such as opening a Binance account, purchasing a hardware wallet or downloading a desktop or mobile wallet.
8. What is a network (in terms of your wallet address)?
A network is a specific method of transaction that is separate from one another, meaning they cannot interact.
They can be can be compared to services such as Visa or Mastercard, where transactions done on one network will only be registered when using the same network.
This means that USDT sent to a wallet on the ERC-20 network can only be received by another wallet on the ERC-20 network. If the wrong network is selected when sending Digital Assets then the funds will be lost.
Other examples of networks include TRC-20, BEP-20 etc...
9. Do we accept USD as a form of payment for Digital Assets?
Yes we do at a rate of 6.8 TTD to 1 USD. All USD payments must be made to our US Bank Accounts.
11. What to do if I don't have all the information required on the Verification Forms?
Please contact us at
1-868-477-5673 via WhatsApp and one of your representatives will be happy to assist you!
12. Are there any fees included not mentioned by Sunshine Exchange?
Yes, there are specific network fees associated with sending transactions via those networks. Most of these fees are under 1 USDT.
14. Do you sell Bitcoin?
We do not sell Bitcoin. However, we do sell USDT which can easily be converted to Bitcoin on a platform such as Binance.
