Frequently Asked Questions
1. What is USDC?
A digital asset (specifically a stablecoin) that represents 1 USD, 1 USDC is equal to 1 USD. This stablecoin is minted by a company called Circle.
2. What is USDT?
A digital asset (specifically a stablecoin) that represents 1 USD, 1 USDT is equal to 1 USD. This stablecoin is minted by a company called Tether.
3. Do you have a Physical Office?
Not at this time. Currently, we operate online via this website & Whatsapp.
4. Do you facilitate Cash transactions?
Yes. We allow our members to pay in cash for transactions under $5000 TTD via PayWise Locations nationwide.
5. What happens if I send the wrong Digital Asset information?
If you confirm any wrong information, it will result in a loss of the digital asset with no options for recovery due to the nature of Web3 and Digital Assets.
6. What is wallet address?
A wallet address is a unique series of numbers and/or letters that acts like a real wallet or bank account and is used to store Digital Assets.
7. How to get a wallet address?
A wallet address can be obtained through several methods such as opening a Binance account, purchasing a hardware wallet or downloading a desktop or mobile wallet.
8. What is a network (in terms of your wallet address)?
A network is a specific method of transaction that is separate from one another, meaning they cannot interact.
They can be can be compared to services such as Visa or Mastercard, where transactions done on one network will only be registered when using the same network.
This means that USDT sent to a wallet on the ERC-20 network can only be received by another wallet on the ERC-20 network. If the wrong network is selected when sending Digital Assets then the funds will be lost.
Other examples of networks include TRC-20, BEP-20 etc...
9. Do we accept USD as a form of payment for Digital Assets?
No we do not at this time.
11. What to do if I don't have all the information required on the Verification Forms?
Please contact us at
1-868-477-5673 via WhatsApp and one of your representatives will be happy to assist you!
12. Are there any fees included not mentioned by Sunshine Exchange?
Yes, there are specific network fees associated with sending transactions via those networks. Most of these fees are under 2 USDT.
Click here to find your nearest PayWise Agent: PayWise Agent List.ext box on your website. Alternatively, when you select a text box a settings menu will appear. your website by double clicking on a text box on your website. Alternatively, when you select a text box
14. Do you sell Bitcoin?
We do not sell Bitcoin. However, we do sell USDT which can easily be converted to Bitcoin on a platform such as Binance.
15. What is the difference between USDT and USDC
Both are stablecoins pegged to the US Dollar, but USDT (Tether) is older and slightly less regulated, while USDC (USD Coin) is fully regulated, transparent, and backed by audited reserves. USDC is often preferred for compliance and transparency.
16. Does Sunshine offer cryptocurrency wallets?
Not at the moment, and we don’t have plans to in the near to medium-term future.
17. Which network is most popular for low fees and strong security when sending or
18. What are gas fees for self custody wallets and how to understand them?
Gas fees are small network charges paid to process transactions from your self-custody wallet. They vary by network and transaction type, and are usually displayed before you confirm a transfer so you know the cost upfront.
19. Does Sunshine’s buying rate remain constant or does fluctuate based on market
20. What information can you provide to avoid getting scammed in the crypto space?
21. Can you provide some information on how to safely invest in crypto?
Start small, use reputable exchanges, diversify your investments, enable two-factor authentication, and never invest more than you can afford to lose. Always research before buying any crypto.